{"id":25,"date":"2026-10-09T02:32:56","date_gmt":"2026-10-09T02:32:56","guid":{"rendered":"https:\/\/dev.mason8z.com\/?page_id=25"},"modified":"2026-10-09T02:32:57","modified_gmt":"2026-10-09T02:32:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dev.mason8z.com\/?page_id=25","title":{"rendered":"FAQs"},"content":{"rendered":" <div class=\"care-faq-tools\"><label class=\"care-search\"><span>Search the help desk<\/span><input type=\"search\" data-faq-search placeholder=\"Try shipping, tracking, promo code...\" aria-label=\"Search frequently asked questions\"><\/label><div class=\"care-topics\" role=\"group\" aria-label=\"Question topics\"><button type=\"button\" data-faq-topic=\"all\" aria-pressed=\"true\">All questions<\/button><button type=\"button\" data-faq-topic=\"Before you order\" aria-pressed=\"false\">Before you order<\/button><button type=\"button\" data-faq-topic=\"Orders &amp; delivery\" aria-pressed=\"false\">Orders &amp; delivery<\/button><button type=\"button\" data-faq-topic=\"Products &amp; support\" aria-pressed=\"false\">Products &amp; support<\/button><\/div><p class=\"care-search-status\" data-faq-status role=\"status\"><\/p><\/div>\r\n <div class=\"care-faq-groups\"><section class=\"care-faq-group\" data-faq-group=\"Before you order\"><h2>Before you order<\/h2><details class=\"care-question\"><summary>How much does shipping cost?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Add your items to the cart and enter your delivery address at checkout. The available shipping methods and costs are shown before you place the order.<\/p><\/div><\/details><details class=\"care-question\"><summary>Where do you deliver?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Enter your country and full delivery address at checkout to check whether a shipping option is available. Contact us before ordering if your destination is not listed.<\/p><\/div><\/details><details class=\"care-question\"><summary>Can one order go to multiple addresses?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Checkout accepts one shipping address per order. Place a separate order for each delivery address.<\/p><\/div><\/details><details class=\"care-question\"><summary>Do you deliver to PO boxes or military addresses?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Please contact us with the destination and the items you would like to order so we can check the available delivery options.<\/p><\/div><\/details><details class=\"care-question\"><summary>Is express shipping available?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>The delivery options available for your order appear at checkout. If you need an item by a particular date, contact us before placing the order.<\/p><\/div><\/details><details class=\"care-question\"><summary>How do I use a promo code?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Open Add coupons in your cart or order summary, enter the code, and apply it. Check that the discount appears in your order total before placing the order.<\/p><\/div><\/details><details class=\"care-question\"><summary>Can I combine promo codes or add one after ordering?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Eligibility and combinations depend on each promotion. Apply codes before placing your order. Contact us about an existing order; a later adjustment is not guaranteed.<\/p><\/div><\/details><details class=\"care-question\"><summary>What payment methods can I use?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>The methods available for your order are displayed at checkout. If no method is shown, please contact us for help before trying again.<\/p><\/div><\/details><\/section><section class=\"care-faq-group\" data-faq-group=\"Orders &amp; delivery\"><h2>Orders &amp; delivery<\/h2><details class=\"care-question\"><summary>How can I track my order?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Open Order tracking and enter your order number and checkout email. For carrier updates, use the shipment tracking link in your shipping confirmation when available.<\/p><\/div><\/details><details class=\"care-question\"><summary>Where is my order number?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Look in your order confirmation email. If you ordered with an account, you can also check the Orders section of your account.<\/p><\/div><\/details><details class=\"care-question\"><summary>Why is my tracking link not updating?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Carrier updates may appear after the parcel is scanned. If the link is unavailable or the status is unclear, contact us with your order number and tracking details.<\/p><\/div><\/details><details class=\"care-question\"><summary>What if my package is missing?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Check the delivery address and carrier status, then contact us with your order number. Include any delivery notification you received so we can investigate.<\/p><\/div><\/details><details class=\"care-question\"><summary>Can I change my address or cancel my order?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Contact us as soon as possible with your order number and requested change. What is possible depends on the current stage of the order.<\/p><\/div><\/details><\/section><section class=\"care-faq-group\" data-faq-group=\"Products &amp; support\"><h2>Products &amp; support<\/h2><details class=\"care-question\"><summary>How do I choose my size?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Review the size information and available options on the product page. If you need help choosing, send us the product name and your question before ordering.<\/p><\/div><\/details><details class=\"care-question\"><summary>What if an item is damaged or incorrect?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Contact us with your order number, a description of the issue and clear photos of the item and its packaging. We can then review the issue and explain the next steps.<\/p><\/div><\/details><details class=\"care-question\"><summary>How do I ask about a return or refund?<span aria-hidden=\"true\">+<\/span><\/summary><div><p>Send your order number and the reason for your request to support. Ask for the instructions and return address for your order before sending an item back.<\/p><\/div><\/details><\/section><\/div><div class=\"care-no-results\" data-faq-empty hidden><h2>No matching questions<\/h2><p>Try another word, or send your question to our team.<\/p><button type=\"button\" class=\"care-text-button\" data-faq-clear>Clear search<\/button><\/div>\r\n \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=25"}],"version-history":[{"count":2,"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":49,"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=\/wp\/v2\/pages\/25\/revisions\/49"}],"wp:attachment":[{"href":"https:\/\/dev.mason8z.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}