Before you order
How much does shipping cost?
Add your items to the cart and enter your delivery address at checkout. The available shipping methods and costs are shown before you place the order.
Where do you deliver?
Enter your country and full delivery address at checkout to check whether a shipping option is available. Contact us before ordering if your destination is not listed.
Can one order go to multiple addresses?
Checkout accepts one shipping address per order. Place a separate order for each delivery address.
Do you deliver to PO boxes or military addresses?
Please contact us with the destination and the items you would like to order so we can check the available delivery options.
Is express shipping available?
The delivery options available for your order appear at checkout. If you need an item by a particular date, contact us before placing the order.
How do I use a promo code?
Open Add coupons in your cart or order summary, enter the code, and apply it. Check that the discount appears in your order total before placing the order.
Can I combine promo codes or add one after ordering?
Eligibility and combinations depend on each promotion. Apply codes before placing your order. Contact us about an existing order; a later adjustment is not guaranteed.
What payment methods can I use?
The methods available for your order are displayed at checkout. If no method is shown, please contact us for help before trying again.
Orders & delivery
How can I track my order?
Open Order tracking and enter your order number and checkout email. For carrier updates, use the shipment tracking link in your shipping confirmation when available.
Where is my order number?
Look in your order confirmation email. If you ordered with an account, you can also check the Orders section of your account.
Why is my tracking link not updating?
Carrier updates may appear after the parcel is scanned. If the link is unavailable or the status is unclear, contact us with your order number and tracking details.
What if my package is missing?
Check the delivery address and carrier status, then contact us with your order number. Include any delivery notification you received so we can investigate.
Can I change my address or cancel my order?
Contact us as soon as possible with your order number and requested change. What is possible depends on the current stage of the order.
Products & support
How do I choose my size?
Review the size information and available options on the product page. If you need help choosing, send us the product name and your question before ordering.
What if an item is damaged or incorrect?
Contact us with your order number, a description of the issue and clear photos of the item and its packaging. We can then review the issue and explain the next steps.
How do I ask about a return or refund?
Send your order number and the reason for your request to support. Ask for the instructions and return address for your order before sending an item back.
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